The majority of Trinity Independent Living’s work is for public sector clients. We undertake aids and adaptations contracts with Local Authorities, Charitable Trusts and Home Improvement Agencies in London, the South East and East Anglia.
Our large team of multi-skilled operatives are dedicated entirely to this work. Last year they completed over 500 adaptation projects in people’s homes and we are proud of their high standards of workmanship. Our surveyors and supervisors manage each project and are responsible for ensuring jobs run smoothly, and that our high standards are maintained. We receive numerous excellent testimonials and monitor feedback from customer satisfaction questionnaires.
We operate key performance indicators with some clients covering response times, completion times, communications, quality, and customer satisfaction and repeatedly receive very high ratings for each sector.
We ensure all tenants/home-owners fully understand the nature of any work to be carried out in their home and are sensitive to their fears and concerns.
We would be pleased to be included in the tendering process for individual DFG grant work, and longer-term partnering agreements.